​To track your package: Go to Your Orders. Go to the order you want to track. Click Track Package next to your order (if shipped separately). Note: International orders may be subject to customs clearance procedures that can cause delays in delivery. To see estimated shipping times for your region, go to Global Shipping Times.​ If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Has to be in the original packaging.